What you receive
Journey map
Every message, its purpose, timing and owner in one view.
Twelve full messages
From confirmation and pre-arrival through checkout, review and return.
Eight quick replies
Approved answers for common enquiries and frequent situations.
Personalisation fields
Clear placeholders for guest, room, time, offer and property details.
Upsells and difficult moments
Warm, appropriate language for offers, disruptions and boundaries.
Loading guide
A simple handover for your team, VA or platform support to implement.
Where relevant, the finished library includes clearly labelled variants for Airbnb, Booking.com and direct email, with guidance for editable fields and message length. Your team loads and activates the content in your existing system. Software installation and account access are not included.