Last updated: 8 September 2026.
Information we collect
We may collect information you provide through enquiries, purchases and questionnaires, including contact details, property information, links, project requirements and feedback.
How we use it
We use this information to respond to enquiries, provide purchased services, process payments, improve our work and meet legal or accounting obligations. Paid-client questionnaire answers may be processed by automated assessment tools to organise evidence, identify missing information and prepare advisory findings for human review. Automated output is not treated as verified fact and is not sent to a client without review.
Questionnaire drafts
The paid-client questionnaire keeps an unfinished copy for the current browser tab. You may optionally keep the draft on that device for seven days. Files are never stored in the browser draft. Do not use device saving on a shared device; clearing browser storage removes the copy.
Service providers
Netlify processes website hosting, form submissions and the first deterministic assessment; Stripe processes payments; and Resend sends service emails. Other providers will only receive information reasonably needed to deliver the service. We do not sell personal information or use a paid-client questionnaire as marketing consent.
Retention and access
We retain information only as reasonably needed for the service and applicable obligations. Our current operating periods are: an optional questionnaire draft for seven days on the device; a paid-client form submission and its uploads until 90 days after final delivery, with a maximum of 180 days after submission unless a dispute, request or legal obligation requires a hold; a privacy-minimised assessment record for 12 months; and service correspondence for up to 24 months after final delivery. Payment and accounting records are handled separately for the period required by law. We review these periods when services, legal requirements or provider controls change. You may request access or correction through the enquiry form on this website.
Function logs should contain identifiers, status and error codes rather than questionnaire answers. The operational target is deletion or expiry within 30 days where provider controls permit.
International services
Netlify, Stripe and future service providers may process information outside Australia under their own privacy and security arrangements.